Frequently asked questions

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Contact Information

Visit the Contact Us page to locate the contact information for the specific brand that you need customer service for.

P.O. Box 30
Middlebury, IN 46540
Phone: +1 (574) 825-8532

Parts Chassis Serial #

The Serial Number can typically be found on the following documents:

On the Recreational Vehicle, this varies by year but here are the most common locations:

Older Motorized: (1990 + Before)

Newer Motorized: (After 1990)

Travel Trailers

Fifth Wheels

This is a very common question within the RV industry, not just Forest River. The chassis of a motorized product is purchased from a chassis manufacturer (Ford, Chevy, Workhorse, Freightliner, Spartan, etc.) as an "Incomplete Vehicle" (with an established chassis serial number). When Forest River completes the vehicle, we assign a model year and a Forest River serial number to the coach portion. The RV industry and chassis manufacturer model years change at different times. For example, Forest River may introduce the 2002 model year unit in June of 2001, but the chassis manufacturer doesn't introduce the 2002 chassis until September of 2001.

Because Forest River "Completes the Vehicle" and assigns the model year, the value of any Forest River unit is determined by the model year of the Forest River RV, not necessarily the chassis. This may vary by state.

Warranty Roadside Assistance

Forest River RV brands provide a One-Year Limited Warranty. We do not offer any other type of warranty on our products. Many of the suppliers utilized by Forest River RV warranty their own products, and some components may have a longer warranty through the actual component manufacturer.

Note: Most RV dealerships sell after-market “Extended Warranty Contracts” that have a variety of terms, conditions and time periods. These may be a viable option depending on your needs. We encourage you to be sure to thoroughly read and understand the contract before purchasing.

Forest River RV brands come with one year of Roadside Assistance included for the first year on most new motorized and towable Forest River RVs*. This service provides you with 24/7 coverage for the following services:

  • Towing
  • Jump Starts
  • Tire Assistance
  • Delivery of Fuel and Emergency Fluids
  • Locksmith/Lockout Service
  • Winch Out
  • Technical Support
  • RV Mobile Mechanic

If you purchased your vehicle prior to 1/1/2019, please call the following number for emergency roadside assistance: 877-801-0333

If you purchased your vehicle on or after 1/1/2019, please call the following number for emergency roadside assistance: 866-209-2895

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*See your dealer for details.