Frequently asked questions

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Contact Information

Visit the Contact Us page to locate the contact information for the specific brand that you need customer service for.

P.O. Box 30
Middlebury, IN 46540
Phone: +1 (574) 825-8532

General Information

No - We do not sell factory direct. In order to assure the best possible experience, we encourage our customers to purchase their RV from their local dealership. This allows for the development of a meaningful relationship with a dealer in your area that will enhance your RV experience. From a pre-delivery inspection and prep completed by the dealer prior to pick up, thorough product walk through and demonstration at the time of delivery, to assistance with product questions, user tips, and helpful information regarding RV use in your state or county… your buying and ownership experience will be well served through one of our authorized dealers.

By purchasing through your local dealer you are also better assured timely service appointments and warranty repairs should any be required. Forest River, Inc., dealers are independently owned and operated businesses so priority service and scheduling is at their discretion.

You can find your local dealer by selecting a product and entering your zip/postal code on our Dealer Locator.

Parts Chassis Serial #

The Serial Number can typically be found on the following documents:

On the Recreational Vehicle, this varies by year but here are the most common locations:

Older Motorized: (1990 + Before)

Newer Motorized: (After 1990)

Travel Trailers

Fifth Wheels

This is a very common question within the RV industry, not just Forest River. The chassis of a motorized product is purchased from a chassis manufacturer (Ford, Chevy, Workhorse, Freightliner, Spartan, etc.) as an "Incomplete Vehicle" (with an established chassis serial number). When Forest River completes the vehicle, we assign a model year and a Forest River serial number to the coach portion. The RV industry and chassis manufacturer model years change at different times. For example, Forest River may introduce the 2002 model year unit in June of 2001, but the chassis manufacturer doesn't introduce the 2002 chassis until September of 2001.

Because Forest River "Completes the Vehicle" and assigns the model year, the value of any Forest River unit is determined by the model year of the Forest River RV, not necessarily the chassis. This may vary by state.

Warranty Roadside Assistance

Forest River RV brands provide a One-Year Limited Warranty with some brands offering an optional Two-Year Limited Warranty. Many of the suppliers utilized by Forest River RV warranty their own products, and some components may have a longer warranty through the actual component manufacturer.

Note: Most RV dealerships sell after-market “Extended Warranty Contracts” that have a variety of terms, conditions and time periods. These may be a viable option depending on your needs. We encourage you to be sure to thoroughly read and understand the contract before purchasing.

Forest River RV brands come with one year of Roadside Assistance included for the first year on most new motorized and towable Forest River RVs*. Administered by Coach-Net®, this service provides you with 24/7 coverage for the following services:

  • Towing to the nearest qualified repair facility.
  • Delivery of fuel and emergency fluids.
  • Changing of a flat tire.
  • Jump start for a dead battery.
  • Dispatching of a mechanic to the site of the disabled vehicle.
  • Delivery of locksmith services to your vehicle.
  • *See your dealer for details.